Arrival to Departure Tourism Training

The Lake George Visitor Journey - Arrival to Departure (A2D) Tourism Training Initiative is up and running in full swing!
Register Now
The A2D program was a helpful reminder to step back and realize that all of us, even on our personal time, are responsible for the view that the guests coming to our area will take home with them.  The more positive the experience they have, the more likely they will spread the word to their friends and family about how great our area is!
— Jayne M., The Lodges at Cresthaven

Upcoming Live class Schedule

Virtual Classes will be held the 2nd Tuesday of every month at 3:30PM.

Upcoming Dates:

Tuesday, June 14th at 3:30PM
Tuesday, July 12th at 3:30PM

Register online to sign up and receive your virtual link.
Use code: LGANY2022 promo code for no fee.
 
REGISTER FOR CLASSES

Arrival to Departure Tourism Training in Warren County, NY

Lake george visitor journey a2d logo
We've heard many participants say they wish they had this training for interacting with visitors before they started working in tourism.

It's perfect for front-line employees, particularly those who have little-to-no experience, as well as longtime workers in the tourism industry. We recommend this tourism training for a variety of fields: retail, lodging, dining, attractions and services — just to name a few. This tourism training is useful for any position, in any profession that comes in contact with visitors to the region. We feel this is essential training that can be seamlessly worked into your orientation process.

 
I grew up in Lake George and worked in this tourism area for many, many years. So the A2D training was an awesome refresh with some great new visitor engagement ideas. Well worth your time. 
— Jen V., Lake George Holiday Inn Resort

What's Covered?

Topics covered include:
  • Why tourism is important to this area
  • What visitors want and where to go to find it.
  • How to get them where they want to go.
  • How to find out what interests them.
  • How to give them more than they expect.
  • How to engage them every chance you get.
  • How we ALL make a difference.

What's the format?

The tourism training course takes place in two parts.

1. 90-minute online course that can be done at the participants leisure

2. 60-75 minute "live" class held on Zoom for the time being. Once the hiring season starts, we will be available to hold dedicated classes exclusively for your team as part of your orientation process.


 

More Info

If you would like to jump right in or preview the course, go to and at checkout enter the discount code LGANY2022.

We look forward to working with you and your team, to make this the best year yet!

 
Get Started

Need Assistance?

If you would like to get yourself or your group registered for a live training or have any questions about the training, please contact the team at the LGRCVB. 
Contact the LGRCVB